LEGAL GUARANTEE

Jewelry in 925 silver, gold and stones

At ETERNAL GOLDEN ODD we design pieces made to last, created in 925 silver, gold and selected stones. All our jewelry comes with a 3-year warranty from the date of delivery. Before shipping, each piece is inspected. It is checked to ensure it arrives in perfect condition.

We know that jewelry is part of everyday life and that, like any piece made of precious metals, its The appearance may change over time. This is completely normal: silver may darken or lose its luster. While gold may show minor marks from use, and stones may accumulate residue if they get into harsh environments, the shine is noticeable. Contact with creams or cosmetic products. These changes do not mean that the part is defective.

The warranty only covers manufacturing defects, such as structural problems with the metal or original faults. in the settings. It does not cover damage caused by impacts, drops, improper use, incorrect storage or Exposure to moisture, water, perfumes or chemicals that may affect the metal or stones.

Our goal is to always be clear and fair. We want you to enjoy your pieces for a long time and that The experience should be honest for both parties. If you have doubts about whether something is natural wear and tear or a possible cause, contact them. If you have any questions, feel free to write to us: we will guide you transparently.

Warranty claim

If you believe your jewelry may have a defect covered by the warranty, please write to us at:

ecommerce@eternalgoldenodd.com

Include your order number and photos or a video showing what happened.

Each case is reviewed individually. We analyze the part and the situation in detail to offer you a solution. Tailored to reality, always seeking what is fairest and most balanced for both of us. Our priority is that you continue Enjoying your pieces with complete confidence.